Some thoughts I've collected over the last year - some completely my own, some inspired by reading, and probably some that have been floating out there for awhile with coaches I know but resonate strongly with me.
It is always about the other person
Do I want this or my customer?
Am I thinking about my customer or me?
Am I listening to understand and empathize or to
appear engaged?
Feelings matter, many times more than logic
What feelings and
emotions are explicitly in play or lurking just under the surface?
Fear must be acknowledged and accepted
Fear is not a productive motivator and can only be
released when it is acknowledged and surfaced.
A powerful question is more valuable than an obvious answer
When I don’t know the answer, ask a question.
When I think I have the answer, ask a question.
When I am certain of the answer, ask a question.
People most often start with painful events, not underlying causes.
Many people reflect the visible and painful aspects of
a situation, not the underlying systems.
Don’t ever lie.
....ever.
No matter how difficult or painful, the truth is
always more valuable than ignorance.
Viewpoints, while valuable and powerful, may and should change.
Point of views that never change indicate
close-mindedness, laziness, or ignorance; but having a POV is powerful and
useful.
Are my words and actions a service or disservice?
Always serve others and be clear about who is being
served (or not) by my words and actions.
Never stop LEARNING.
If I ever think I know it all, I will be of no value
to anyone.
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